Frequently asked questions

How to signup & register your account

All registered healthcare professionals in Kenya can register an account on Knowledge Lab.

Important - all new signups or account registrations are verified to ensure that only registered healthcare professionals gain access to the platform.

Kindly note:
  • The verification process usually takes between 1 – 2 days.
  • You won’t be able to access the Knowledge Lab platform until your signup application has been verified and approved.
You can follow these steps to sign up:
1. Visit the Knowledge Lab Kenya platform
2. Click on ‘Sign Up’ on the homepage (top right corner).

3. Complete the required information on the Pop-up form and click on ‘Start your learning journey’.

Take note of the following password requirements when choosing your password:
  • 8 – 50 characters length
  • One uppercase character
  • One lowercase character
  • One number (0 – 9)
  • One special character (&*%^$_)
4. Accept the Terms & Conditions and click on ‘Start your learning journey’.
5. Confirm the accuracy of the info provided on the pop-up message and click on ‘Submit’ to complete your application'.
Your signup application will now be submitted for verification.
You will receive the email below once your signup application has been approved.
(The mail will be sent to the email address you used during signup).
7. Once approved, you can proceed to access Knowledge Lab by visiting the Knowledge Lab homepage and click on ‘Sign in’ (top right corner).
8. Enter your email address and password on the pop-up window and click on ‘Login’.
(You need to use the email and password selected during the signup process).
9. Unfortunately if we are unable to verify that you are a registered healthcare professional based on the professional information that was provided or omitted within your signup application, your signup application will be deemed unsuccessful.
(You will receive an confirmation email).
IMPORTANT - You can reach out to us on mah.knowledgelab@dpworld.com to update your professional information in your application for a second review and possible approval.

How to reset your password

You can reset your password directly on the Knowledge Lab Kenya platform by following these easy steps:
1. Click on ‘Sign In’ on the Knowledge Lab Kenya home page.
2. Click on ‘Forget your Password?’ on the pop-up (bottom right corner).
3. Enter the email address you originally used to register on Knowledge Lab and click ‘OK’.
(Using a different email will prevent the reset link from reaching you)
4. Check your email inbox for a reset link.
(Remember to check your Spam / Junk folder if you don’t receive the email)
5. Follow the instructions in the email and click on the link to reset your password.
6. Enter and confirm your new password. Click 'OK' to reset.
Your password must have:
  • 8 – 50 characters length
  • One uppercase character
  • One lowercase character
  • One number (0 – 9)
  • One special character (&*%^$_)

How to attend a webinar

You can attend a webinar directly on the Knowledge Lab Kenya platform by following these easy steps:

1. Visit Knowledge Lab Kenya and ‘Sign up’ to register your account (once-off) or ‘Sign in’ to your existing account.

2. Click on ‘Learning & Education’ on the navigation bar (top) and select ‘Webinars’ from the drop-down list to view the available webinars.
3. Click on ‘Enroll’ on the webinar activity that you want to attend.
(You will be directed to the activity page)
4. Click on ‘Register for free!’ to enroll to the webinar activity.
A notification will pop-up confirming your enrolment / registration to the webinar activity.
5. Click on ‘Continue’ to access the activity.
You will be directed into the activity to access from where you will join the webinar and access any addition info or material (if applicable).
Take note that the link to join the live session won’t be available until it’s time to join in.
6. When the live session is ready, click on ‘Join Live Session’ to join the webinar hosted on Microsoft Teams.
Alternatively, you can download and add the link to join to your Mailbox calendar by clicking on ‘Add to Calendar’ and selecting the calendar of your choice.
Knowledge Lab Kenya, in partnership with Surgipharm
Surgipharm Nivina Towers, 71 Westlands Roads
Phone number: +254 20 374 9304 / +254 20 374 9306
Terms & Conditions   |   Privacy Policy   |   Cookie policy    |   Disclaimer
Copyright © 2025